Billing and Account Info

You can find answers to some frequently asked Billing and Account questions below. Just click on the arrow to view the answer.

If your question has not been answered please contact our Customer Services Team, call us or email us below.

What is EFTPOS New Zealand’s bank account number?

To get our bank account details, email us and request a deposit slip or contact our Customer Services Team, call us below.

I’d like to pay my monthly invoice by direct debit. How do I do this?

Download a copy of our Direct Debit form. Print, complete, scan and email back the form and we will arrange for the debit to be set up.

How do I get a copy of my contract?

You can request a copy of your contract by faxing us on 0800 333 124 or by posting your request to EFTPOS NZ Ltd, Attention: Finance, PO Box 3457, Wellington. All requests must come from the business owner and be on a business letterhead or have a business stamp to verify the requester.

Why am I being charged a dial fee?

All merchant terminals connecting to the EFTPOS New Zealand network via Dial-Up for 80% or more of their total transaction volume will incur an additional charge of $5.00 + GST per terminal per month. This charge will appear as a separate line item on your invoice as ‘Dial Fee’. Learn more about the fee here.

Can I get a copy of my Eftpos Services Agreement (Terms and Conditions) online?

Here is the latest copy of our Terms and Conditions. Email or call us if you would like us to send you a copy in the post.

I want to cancel my direct debit, how do I go about this?

Please email us explaining that you wish to cancel your direct debit, and the reason why. One of our team will be in touch to discuss this with you.

How do I change the bank account that my monthly fees are direct debited from?

You will need to complete a new Direct Debit Authority. Please download a copy of our Direct Debit form. Print, complete, scan and email the form back to us and we will arrange for the debit to be set up.

Why don't I receive monthly invoices for my terminal rental and the network fee?

Your Letter of Offer and Acceptance is a GST invoice and can be used as a recurring invoice for your terminal rental and network fee.

My contact details have changed. How can I notify EFTPOS New Zealand?

If you need to notify us about a change to the contact details associated with your account with us you can do so by filling out the 'Update my Personal Details' form online.

I have sold my business. How do I organise transferring eftpos to the new owners?

Our EFTPOS New Zealand sales representatives can assist you. Please contact us on 0800 EFTPOS (0800 338 767) option 1, or email us for more information.

How do I pay for consumables such as paper rolls and terminal accessories?

You should have received an invoice for these items and details are on the invoice for you reference. We accept cheques made out to EFTPOS New Zealand Ltd and sent to our postal address, or direct credits to our bank account. You can also purchase consumables in our online Shop if you wish to buy now with your credit card. Please contact our Customer Services Team, call us or email us below.