Fujifilm Streamlined Remoted Payments with Virtual Terminal 

The Challenge

Like many businesses, during the Covid-19 pandemic the team at Fujifilm had to quickly pivot their operations to seamlessly provide support to their customers under new restrictions. This came with several challenges, especially considering the team was working remotely, making it difficult to learn new technology and processes. The primary challenge was the inefficiency in their existing payment collection process, which relied on time-consuming bank transfers and phone-based payments. Their physical EFTPOS terminal on site was impractical under pandemic restrictions, further complicating the situation.

The Solution

To address these challenges, Fujifilm reached out to us to explore more efficient payment solutions. After evaluating their needs, Virtual Terminal was selected as the best option. This solution allows merchants to efficiently take card-not-present, mail-order, and telephone order (MOTO) payments through an online payment form on Verifone Central, our free merchant portal. Carolina from the Customer Services team at Fujifilm shared, 'We needed simple, quick, and easy - and that’s what we got.' This Virtual Terminal allowed Fujifilm to streamline transactions and refunds securely, which was crucial for maintaining high levels of customer satisfaction.

The Results

After implementing the Virtual Terminal, Fujifilm saw significant improvements in their payment collection process. The customer service team could now collect payments over the phone before processing orders, which led to faster order processing and delivery. The solution also provided detailed transaction reports via the Verifone Central transaction dashboards. Carolina noted, 'We’re so confident in it now, and we use it every single day.'