The Challenge
TaxiCharge faced significant operational roadblocks due to their previous payment solutions provider, who retained complete control over software updates and changes. This lack of flexibility led to delays, high development costs, and an inability to quickly adapt to the evolving needs of partners and customers. In a fast-paced, competitive industry, these challenges placed TaxiCharge at a disadvantage.
The Solution
To regain control and agility, TaxiCharge partnered with Eftpos NZ, leveraging their Android EFTPOS solution and innovative payment gateway.
"Android EFTPOS gives us the flexibility to integrate YourRide, our taxi booking app, with the terminal allowing riders to hop into a taxi at a rank and seamlessly pay through the app."
Partnering with Eftpos NZ also drove significant operational improvements for TaxiCharge. Drivers appreciate the clear and precise receipt displays, which provide detailed trip and fare information. The user-friendly design of the payment terminals ensured smooth adoption, empowering drivers to use the system confidently. Additionally, settlement reconciliation was simplified, enabling TaxiCharge to process driver payments quickly and accurately.
These advancements have elevated operational efficiency and customer satisfaction, cementing TaxiCharge’s position as a leader in New Zealand’s taxi industry.
The Results
Since implementing Eftpos NZ’s Android EFTPOS solution, TaxiCharge has seen transformative results. They now process over 4,000 EFTPOS transactions every day with improved speed, reliability, and accuracy. The company has also achieved significant cost savings, reducing monthly expenses by more than $10,000 by eliminating inefficiencies caused by development delays and inflexible systems. Customer satisfaction has improved dramatically thanks to the seamless integration of the YourRide app, which enhances the passenger experience by offering real-time tracking, fare estimates, transparent ride details and integrated payments. These results have further positioned TaxiCharge as an industry leader, delivering unparalleled convenience and transparency for both customers and drivers.
