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Keeping your terminal secure

Your terminal is equipped with a number of in-built security features which are designed to protect customer information. By following the recommendations below, you can help protect your business, customers and reputation from credit and debit card fraud, or misuse.

  • Always ensure that terminals are secure and under supervision during operating hours (including any spare or replacement eftpos terminals you have).
  • Ensure that only authorised employees have access to your eftpos terminals and they are fully trained on their use.
  • When closing your store or kiosk, always ensure that your eftpos terminals are securely locked away and not exposed to unauthorised access.
  • Never allow your eftpos terminals to be maintained, swapped or removed without advance notice from EFTPOS New Zealand.
  • Be wary of unannounced service visits.
  • Only allow authorised EFTPOS New Zealand personnel to maintain, swap or remove your terminals, and always ensure that security identification is provided.
  • Inspect your eftpos terminals on a regular basis - ensure that there are no additional cables running from your eftpos terminals and the casing has not been tampered with.
  • Check your eftpos terminals are located where they should be each morning and are printing the correct details on the receipt.
  • Record your terminal's serial number and store in a secure location.
  • Make sure that any CCTV or other security cameras located near your eftpos terminals can not observe cardholders entering their PIN information.

Important 

Contact our Technical Support Team, call us below immediately if:

  • Your terminal is missing (see our lost and stolen process);
  • You, or any member of your staff is approached to perform maintenance, swap or remove your eftpos terminal without prior notification from us and/or security identification is not provided;
  • Your eftpos terminal prints incorrect receipts or has incorrect details;
  • Your eftpos terminal is damaged or has been tampered with.