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LOST AND STOLEN TERMINAL PROCESS

To help protect your business, your customers and your reputation from credit and debit card fraud or misuse it is important you follow the steps below if your terminal is lost or stolen. 

Step 1 - Notify us by calling our Customer Services Team, call us below as soon as you become aware that your terminal has been lost or stolen.

Step 2 - If you think your terminal has been stolen, call the Police and ensure that you obtain a Police Report.

Step 3 (optional) - Contact your insurance company to advise your terminal has been lost or stolen.

What happens next? 

Once we have been notified of a lost or stolen terminal, we will:

  • Disable your existing terminal so it can not be used
  • Programme a new terminal specific to your requirements
  • Dispatch the terminal to one of our Field Service Representatives to install at your business