Support Services

Below is a list of the services we offer, how to contact us, and what actions and timeframes you can expect.

Service

Contact

Actions & Timeframes

Eftpos terminal billing or invoice enquiries

Call us on 0800 EFTPOS, Option 4 or email us at accounts@eftpos.co.nz

In most cases we will answer your query on the spot. If this is not possible, we will action it within three business days

Eftpos terminal not working

Call us on 0800 EFTPOS, Option 2 or email us at enquiries@eftpos.co.nz

We provide 24/7 telephone support. If a new terminal is required, it will be delivered to you within two business days from the date the fault was registered with us

Updating your account details

Call us on 0800 EFTPOS, Option 4 or email us at enquiries@eftpos.co.nz

Updates to your account will be actioned on the spot

Providing you with an additional terminal or upgrading your terminal

Call us on 0800 EFTPOS, Option 1 or email us at enquiries@eftpos.co.nz

We will arrange to provide you with a new terminal or an upgrade to your existing terminal at a time convenient to you

Talk to us about any concerns you may have

Write to PO Box 3457 Wellington 6140, call us on 0800 EFTPOS, Option 4 or email us at enquiries@eftpos.co.nz

We will respond within three business days of receiving your enquiry

An enquiry regarding any arrears of your terminal payments

Call us on 0800 EFTPOS, Option 4 or email us at accounts@eftpos.co.nz

In most cases we will answer your query on the spot. If this is not possible, we will action it within three business days

Network enquiries - EFTPOS New Zealand

Call us on 0800 EFTPOS, Option 4 or email us at enquiries@eftpos.co.nz

 

Network enquiries - Paymark

Contact Paymark on 0800 729 627

 

Card processing enquiries, such as Merchant Service Fees billing, settlement inquiries and transaction listings

Contact your Merchant Acquiring Bank  

If you have any questions, please contact our Customer Services Team on 0800 338 767, option 4.