Surcharge and Service Fee

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Would you like to offer your customers flexible payment options? Are you thinking about upgrading your payment solution? If you are concerned about the costs involved, a surcharge or service fee solution could be right for your business.

Surcharge

Recoup the cost of accepting credit cards
Are you worried you’re losing sales because your competitors offer the option of paying by credit card? Is the cost of accepting credit cards weighing on your mind? With a Surcharge solution you can offer your customers the option of paying with their credit card without cutting into your bottom line. Savvy consumers use their credit card for everyday purchases so they can collect rewards, and many travellers and businesspeople carry credit cards. EFTPOS New Zealand’s Surcharge solution allows you to recoup the cost of credit card transactions by applying a surcharge to your normal prices for customers paying with a credit card.

Service Fee

Recoup the cost of your payment solution
New Zealander’s love to pay by eftpos! With the evolution of eftpos and mobile wallets, we’re fast becoming a cashless society. Consumers are also becoming more aware of the variations between payment solutions and how outdated payment technology impacts their instore experience. EFTPOS New Zealand's Service Fee solution allows you to recoup the cost of your payment solution by applying a service fee to your normal prices for all electronic transactions.

Download a sign for your POS

Click on the below links to download a sign to print and display at your Point of Sale. You are required to display signage at your POS if you choose to apply a surcharge or service fee. Learn more >


FAQs

How does it work?

Surcharge
When a customer selects the credit option during a purchase transaction an additional prompt appears notifying them a surcharge is going to be applied. If the customer accepts the surcharge the transaction proceeds and the terminal will automatically apply the surcharge for you.

Service Fee
During purchase transactions an additional prompt appears after the purchase amount is entered notifying the customer a service fee is going to be applied. If the customer accepts the fee the transaction proceeds and the terminal will automatically apply the service fee for you.

How do I work out the value of my fee?

There are a few things to consider when you're deciding on the value of your fee:

Surcharge

  • If you choose to apply a surcharge fee to credit card transactions you must ensure the surcharge bears a reasonable relationship to your cost of accepting the credit card;
  • You can choose to apply a surcharge as a flat fee up to $9.00 OR;
  • You can choose to apply a surcharge as a percentage of the transaction amount up to 9% - with optional minimum and maximum surcharge amounts.

Service Fee

  • You can choose to apply to a service fee as a flat fee up to $20.00 OR;
  • You can choose to apply a service fee as a percentage of the transaction amount up to 20% - with optional minimum and maximum service fee amounts.

You'll be able to choose a minimum and maximum transaction amount that triggers your chosen fee too, which gives you even more control over how the fee is applied.

Do I need to tell my customers about the fee?

You must clearly display notices, signs or decals at your physical premises, as well as a notice next to your point of sale. We provide you with a sign to display at your Point of Sale (POS) and you can also download and print out a surcharge fee POS disclosure here or a service fee POS disclosure here. You must not describe the fee as, or inform the cardholder that the fee is, applied by a card scheme, by us or by a third party financial institution. You must ensure the fee is clearly disclosed to the Cardholder prior to the completion of the transaction and give the Cardholder the opportunity to cancel once the fee has been disclosed.
Learn More >

Which transactions can I add a surcharge or service fee to?

A service fee is applied to all electronic transactions. A surcharge is only applied to credit card transactions.

Can I apply both a service fee and a surcharge to a transaction?

You can apply either a service fee or a surcharge. You'll need to decide whether a surcharge or service fee best suits your business.

Can I make changes to the value of my fee once the solution is set up?

We'll help you configure your solution to ensure it's just right for your business when we set it up with you, but if you'd like to make a change once it's already set up we'll happily do so over the phone - simply call 0800 EFTPOS.

Does the fee amount have to display separately on the receipt?

As part of our Surcharge and Service Fee solutions we have taken care of the receipt requirements for you. The transaction and fee amounts are listed separately on the receipt.

Can I apply a service fee or surcharge to a Card Not Present transaction?

A surcharge or service fee can be applied in instances where all of the following conditions can be met:

  • The Cardholder is informed of the fee prior to completion of the transaction;
  • The Cardholder can be informed of the rate, amount or method of calculation of the fee at the time of purchase and;
  • The Cardholder has the opportunity to cancel the transaction once the fee has been disclosed.

This means a surcharge or service fee can be applied to both Telephone orders and e-commerce orders, but not Mail orders.