Current agreements for Eftpos NZ merchants
Terms & Conditions
Terms & Conditions
Frequently Asked Questions
Where is my contract?
When you signed up, you received a Letter of Offer and Acceptance outlining your services, start date, and fees. This, together with the Eftpos Services Agreement above, forms your legally binding terms.
Does my contract renew automatically?
Yes. At the end of your initial term, your contract rolls over for successive 12 month periods.
How do I cancel my contract?
You can cancel before your first use of the service, or within 10 business days of your commencement date, whichever comes first. Following that you can end your contract at each term's end by providing at least 30 days' written notice before the end of the applicable term.
Do I need to tell you if I move premises or change banks?
Yes to both. You're required to notify us of any change to your business address or banking arrangements so we can update your direct debit authority. Let us know as soon as possible to avoid any disruption to your service.
How do I get support?
Technical support is available 24/7 — call 0800 EFTPOS (0800 338 767, option 2) or raise a ticket online. For billing, accounts and general enquiries, Customer Services is available Monday to Friday, 8AM–5PM on option 3. Find out more about who to contact for payments support on our Help Centre.