Terms & Conditions

Frequently Asked Questions

Where is my contract?

When you signed up, you received a Letter of Offer and Acceptance outlining your services, start date, and fees. This, together with the Monthly Eftpos Services Agreement above, forms your legally binding terms.

How do I cancel my contract?

You can cancel before your first use of the service, or within 10 business days of your commencement date, whichever comes first. After that, you can cancel at any time by providing 30 days' written notice.

Is there a cancellation fee?

No. On a monthly agreement, you can cancel at any time with 30 days' written notice and no cancellation fee applies.

Do I need to tell you if I move premises or change banks?

You're required to notify us of any change to your business address or banking arrangements so we can update your direct debit authority. Let us know as soon as possible to avoid any disruption to your service.

How do I get support?

Technical support is available 24/7 — call 0800 EFTPOS (0800 338 767, option 2) or raise a ticket online. For billing, accounts, and general enquiries, Customer Services is available Monday to Friday, 8AM–5PM on option 3. Find out more about who to contact on our Help Centre.