Instant swap outs for uninterrupted payments
Minimise Downtime
Keep your business running with a ready-to-go backup EFTPOS terminal on hand
Affordable Protection
You’re covered if your main terminal is lost, damaged, or needs servicing
Reliable Business Continuity
Stay operational with fast swap box activation via our Helpdesk. No lengthy setup or replacement delays
Always ready
A backup plan for your EFTPOS terminal
A faulty terminal shouldn’t stop your business from taking payments. With Swap Box, you keep a pre-programmed spare terminal on-site, ready to activate instantly when your main unit needs repair or replacement.
Hassle-Free Replacement
No more waiting for a swap-out
If your main terminal goes down, you can activate your Swap Box terminal right away. You’ll stay connected and keep accepting payments while your other terminal is sent for servicing.
Simple Setup
Seamless swap and go
Swap Box is easy to activate through our support team. Once your replacement is live, just ship your faulty terminal back to us and continue trading without interruption.
$25 + GST per terminal, per month
Resources
Swap out options
Learn more about our swap-out service on our Help Centre
Contact Eftpos New Zealand
Call 0800 338 767 for Eftpos New Zealand Customer Service and 24/7 Technical Support. You can also send us an email, or raise a ticket.
Swap Box
Frequently Asked Questions
What is Swap Box?
Swap Box is a backup EFTPOS terminal you keep on-site, ready to activate instantly if your main device is damaged or needs servicing.
How much does Swap Box cost?
Swap Box costs $25 + GST per swap box, per month
How do I request a swap-out?
Simply contact our support team to activate your spare terminal
What happens after I use my Swap Box terminal?
Once your faulty terminal is repaired, it will be returned and your backup unit reprogrammed for future use
Do I still need Terminal Plus if I have Swap Box?
Yes, Terminal Plus covers technical support and updates, while Swap Box ensures you have hardware redundancy for continuous uptime.